I. MONEY-BACK GUARANTEE RULES
In addition to refund rights available under applicable laws, if you purchased our app directly on our websites and the money-back option was presented to you during the checkout, you are eligible to receive a refund if you not like our app, provided that all of the following conditions are met:
- you contact us within 30 days after your initial purchase and before the end of your subscription period; and
- you have followed our program (i) at least during 7 consecutive days within the first 30 days after the purchase (for monthly, 3 monthly and more lengthy subscription periods) or (ii) at least during 3 consecutive days within the first 7 days after the purchase (for weekly subscription periods); and
- you are able to demonstrate that you have followed the program pursuant to the requirements stated below in Section "How to demonstrate that you have followed the program".
We will review your application and notify you (by email or otherwise) whether your application is approved.
HOW TO DEMONSTRATE THAT YOU HAVE FOLLOWED THE PROGRAM
You must complete certain actions in the app to prove that you have finished:
1. At least 7 classes (for monthly, 3-monthly, and longer subscription periods); or
2. At least 3 classes (for weekly subscription periods).
Completion of a dance class is defined as recording yourself on video in the app while previewing the class, followed by publishing the video in drafts or in the app's feed (using the Record button after completing the instructional part of the class).
Please note that only fulfillment of the above requirements allows you to receive a refund under the Money-back Guarantee. For the sake of clarity, this Money-back Guarantee does not apply to any other instances.
II. GENERAL REFUND RULES
We value any feedback and do everything to make our customers happy with our products and services. However, if you are not completely satisfied with our services, you can get a refund according to the terms provided herein.
Generally, if you do not meet the conditions of our Money-back Guarantee set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or as required by applicable law. In addition, certain refund requests may be considered by our company on a case-by-case basis and granted at our sole discretion.
A refund can usually be claimed only during the subscription period. If the subscription period has expired before you made a request for a refund, we will not be able to provide you with a refund.
Note for the EU residents: If you are an EU resident, you have the right to withdraw from the agreement for purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU. Therefore, you will not be eligible for a refund, unless the digital content is defective.
Any translation from the English version is provided for your convenience only. In the event of any difference in meaning, version, or interpretation between the English language version of this Money-back Policy and any translation, the English language version will prevail.
Last updated: February,02 2024